Deliver better customer service
right from your inbox
Businesses choose Outpost when basic email isn't
enough, but pricey ticketing software is overkill.
Practical tools with the power to delight your customers
Assign emails for
Assign support requests to specific team members, so everyone knows which emails they're responsible for. No more missed messages or confusion around who's doing what.
Answer FAQs with
a couple clicks
Tackle common questions in seconds by using saved template responses. This frees up your team to focus on those trickier customer support emails.
Deliver the best response
by looping in coworkers
Have a complex or technical support request? Loop in teammates with the right expertise, swap comments behind-the-scenes, and then send the most helpful, thorough response possible.
Email Routing Rules
Automatically organize your inbox to keep your team focused
You can automatically reply with a template so your customers know their message has been received. You can also automatically tag, assign, archive, or delete emails. Help your team stay focused on delivering great service, and let Outpost organize the rest.
Analytics & Reporting
Get key insights
to improve response times
Are your customers waiting to hear from you? With Outpost, you can track email response times by mailbox, user, and date. Use Outpost's analytics to be more productive—and provide quicker customer support.
Avoid duplicated work
See in real-time when a team member is already responding to an email. This prevents two people from replying to the same message (and potentially sending conflicting advice).
Other practical features your team will actually use
Find any message in any mailbox with a simple dashboard—and use tags for even better team organization.
Connect or create any mailbox and start using Outpost in 2 minutes or less.
Create customized email digests to stay up-to-date and make sure nothing falls through the cracks.