Does your company have email addresses like firstname.lastname@example.org or email@example.com? If you do, you know that managing these inboxes is a pain.
Maybe those emails just go to one person. But, important emails get missed when that person is out sick or on vacation.
Maybe you forward those emails to multiple people in your company. But, it’s hard to keep track of who’s responding to each message. Sometimes customers get one response, or sometimes they get multiple responses. It’s hard to really know what’s going on.
Or maybe you just share a login to a single email account, but it’s hard to really keep track of who’s doing what. Your customers sometimes don’t get a timely response, or maybe they get conflicting answers from different people.
There’s a better way to handle your customer email
We created Outpost to solve these problems and we’re thrilled to announce that we’re launching to the public today!
We love Outpost and have been using it internally for several months now. Outpost has made it easy for everyone on our team to work in the same inbox at the same time—without stepping on each other’s toes. We can all see exactly what someone else is doing with our customer email at any time, ensuring that there are no more duplicate responses and nothing falls through the cracks.
Outpost also lets us assign emails to other people on our team, just like you assign a task. That way, each person knows what they are responsible for and what everyone else is responsible for.
We’ve ditched forwarding and CCs, too. Instead of forwarding emails around when we have questions about how to respond, we can now leave private internal notes next to an email and have a confidential discussion. These notes never get accidentally sent to our customers, avoiding embarrassing situations.
Email templates have also been a huge time saver. Instead of typing the same email over and over again, we just create response templates and share them with the entire team. That way, we all respond consistently to common questions.
The best thing is that Outpost ensures that customer emails never fall through the cracks again. I can get alerts about new emails that are waiting for a response, emails that were assigned to me, and emails that haven’t been assigned to anyone yet. It makes a big difference in productivity to know that customer emails are being taken care of.
We’re saving time and increasing productivity with Outpost
Outpost’s simple interface has saved us countless hours and has ended the hassle of managing multiple shared inboxes. Now, all of our customer email is in one place where everyone can collaborate on it.
Our customers get better, more timely responses—and we’re saving time that we can now use to focus on building better products.
You can try Outpost, too
We’d love it if you gave Outpost a try. It’s 100 percent free to try (we won’t even ask you for a credit card) and it would be great to get your feedback. You can create your free account here.
We’re really excited about Outpost and how it helps teams manage shared email inboxes. We hope you like it too.