Posts Tagged: employees

Great Customer Service Doesn’t Just Happen

Building an organization that is customer-focused starts with the hiring process, but it doesn’t end there. You’ll need to train your employees on how to offer customer-focused service—and you’ll need to keep training them.

Want Loyal, Happy Customers? Empower Your Team

We’ve all experienced disempowered customer service, and it isn’t pretty. When it comes to customer satisfaction, an empowered team makes all the difference. Here’s how to empower your team and create happy, loyal customers.

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