Posts Tagged: customer service

Why Vacation Rental Businesses Should Use a Shared Inbox

Whether you’re managing one or two vacation rental properties, or a few hundred, it can be hard to stay on top of communications and property needs. Here are our best vacation rental tips for owners, and why a shared inbox will help you with vacation rental management.

You Had Me at Hello: The Best Email Greetings for Customers

A great email has a lot of moving parts. The first one you’ll encounter? How to begin your email. What email greeting is most appropriate when responding to a customer query, sending requested information, or reaching out with a marketing message? Here’s how to determine the best email greetings for your business.

How to Write a Thank You Email

Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances. Here’s how to write a thank you email—and when saying “thank you” via email isn’t the right tactic at all.

How to Create an Email Voice and Tone Guide

Every communication–even the most routine one–is part of your company’s overall presentation. So, is your business being presented the right way with every sent email? Here’s how to make sure all your email is the best reflection of your brand: by creating an email voice and tone guide.

Providing Big Business Customer Service as a Startup

Providing great customer service and a positive overall customer experience is one competitive advantage that could separate you from the masses. And, guess what? You don’t need a massive budget or unlimited resources to accomplish it.