Outpost Blog

Sharing Passwords Hurts Your Business—Do This Instead

Sharing passwords can hurt your business and puts your operation at risk. Here's a better way to collaborate via email without sharing…

How to Respond to Rude Emails From Angry Customers

Rude emails are an unfortunate part of online customer service. Learn how to respond and turn angry customers into your best advocates…

5 Ways to Make Email Your Best Customer Service Tool

You don’t need multiple channels to provide great customer service. Prioritize efficiency, personal service, and solid communication…

Free Download: How to Make Email Your Best Customer Service Tool

Get our free eBook so you can build a rockstar team that delights customers every time.

How to Clean Up Your Inbox in Under an Hour

Your inbox is a mess. That’s okay—because, in an hour or less, your email accounts are going to be in much better shape. Here's…

CRM or Shared Inbox — What’s the Best Solution?

CRMs are a great tool for teams looking to juggle multiple communications channels and clients, but is it right for your business? Read…

10 Skills Every Project Manager Should Have in 2020

Being a project manager means balancing a diverse set of skills, people and stakeholders. Find out what skills you need to be a…

How GroceryHero Canada fights COVID-19 with Outpost

GroceryHero Canada was growing rapidly, and needed to quickly solve the pain of a high-volume inbox and confusing email threads. They…

How to Make Your Online Store More Profitable in 2020

Are you struggling to grow your online marketplace? Check out our proven tips to help you turn your business from minimal margins to a…

Shared Inbox Vs Distribution List— What’s Right for Your Team?

Distribution lists and shared inboxes are both useful email tools. We’ll help you decide which is right for you to help you manage…

Is Front’s Shared Inbox the Best Option for Your Team?

Is Front's shared inbox really the best communication option for your team, or is there a better alternative? Your answers to these 3…