7 Things You Should Never Say to a Customer
When a customer contacts you, it's a chance to improve both your business and the relationship. Start by asking questions—and avoid…
Want Loyal, Happy Customers? Empower Your Team
We've all experienced disempowered customer service, and it isn't pretty. When it comes to customer satisfaction, an empowered team…
Five Tips For a Better Thank You
Are you thanking your customers, and showing that you truly appreciate them? Take the opportunity to look at your company’s culture…
Free Download: How to Make Email Your Best Customer Service Tool
Get our free eBook so you can build a rockstar team that delights customers every time.
How to Use Your Superpowers for Better Communication With Customers
No matter how successful your business is, you are bound to cross paths with irate, irrational, or just plain mean customers once in a…