Outpost Blog

To Template or Not to Template: Streamlining Email the Right Way

Email templates can be a great tool to help streamline your responses to customers—but they can also cause communication problems.…

7 Things You Should Never Say to a Customer

When a customer contacts you, it's a chance to improve both your business and the relationship. Start by asking questions—and avoid…

Want Loyal, Happy Customers? Empower Your Team

We've all experienced disempowered customer service, and it isn't pretty. When it comes to customer satisfaction, an empowered team…

Free Download: How to Make Email Your Best Customer Service Tool

Get our free eBook so you can build a rockstar team that delights customers every time.

Five Tips For a Better Thank You

Are you thanking your customers, and showing that you truly appreciate them? Take the opportunity to look at your company’s culture…

How to Use Your Superpowers for Better Communication With Customers

No matter how successful your business is, you are bound to cross paths with irate, irrational, or just plain mean customers once in a…

Welcome to the Outpost Blog!

When you read the Outpost blog, you can expect tested advice from our customer advocacy team (they’re the best you’ll find and we…