Outpost Blog

8 Ways to Avoid Email Embarrassment

Email embarrassment happens to everyone. However, email faux pas are preventable—and these tips will help improve your email skills,…

Introducing Outpost: The Best Way to Tame Your Company Email

There’s a better way to handle your customer email. We created Outpost to help you manage your company email better, and we want you…

Great Customer Service Doesn’t Just Happen

Building an organization that is customer-focused starts with the hiring process, but it doesn’t end there. You'll need to train your…

Free Download: How to Make Email Your Best Customer Service Tool

Get our free eBook so you can build a rockstar team that delights customers every time.

Is the Customer Always Right?

What do you do when one of your customers misunderstands something, your policies have changed, or they're simply wrong? Here's how to…

How to Get Everyone on the Same Customer Service Page

The first step toward building a service culture is to unify everyone around a shared definition of outstanding service, called a…

10 Ways to Boost Email Productivity

Is your inbox sapping your productivity? Luckily, email overwhelm is curable. Here are 10 strategies and tips that can help you hack…

Putting Empathy Back Into Email

Email customer service has its benefits—but the downside is it can come off as lacking empathy. Here's how to make your email…

Is Email Broken?

Is email broken? Or, is the way we use email what needs fixing? At Outpost, we think email is a great tool—but we also think we can…

How Emotional Intelligence Improves Your Customer Service

Emotional intelligence is a business buzzword these days, and it's a skill set that is especially important for team members who…

What to Read and Watch for 10x Better Communication with Customers in 2018

Looking to improve your customer service skills in 2018? Here's what small business owners and busy teams should read and watch this…