Outpost Blog

Outpost: A Zendesk Inbox Alternative

Outpost is built to make your team more collaborative and productive with email and is cheaper than most of Zendesk’s pricing plans.…

Email Response Time: The New Analytics Feature in Outpost

Your ability to fulfill orders or respond to questions and problems in a timely manner directly impacts your reputation, reviews, and…

Gmail for Your Business Email: Is the Paid Option Worth It?

It's tempting to use a free, personal email account for your business. But the truth is: Personal emails just don’t look…

Free Download: How to Make Email Your Best Customer Service Tool

Get our free eBook so you can build a rockstar team that delights customers every time.

How to Write a Thank You Email

Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances.…

How to Reduce the Time You Spend Dealing With Spam Email at Work

We spend a lot of time on email at work. But what about all the time you spend digging through messages that don’t matter? Here's how…

How to Write an Email to Your Boss

You’re writing an important email to your boss, and it has to be good. You want the subject of your email to be taken seriously. You…

Outpost Feature Update: A New Look, Better Templates, and More

Earlier this year, we launched Outpost to help your team collaborate on email—all in one shared inbox. We’ve just redesigned the…

How to Unsend an Email (and Avoid Email Mistakes in the First Place)

Can you come back from an email mistake and unsend an email? The short answer? Sometimes. The longer answer? There are several things…

How Transparency in the Workplace Can Improve Productivity

No matter the size of your team, no one likes to be left in the dark. But how transparent do you need to be so that everyone can do the…

How to Use Collaborative Email to Convert Your Pre-Sale Leads

Want to convert more pre-sale leads? Consider using collaborative email. Not only will your team send better emails, but they’ll also…