Outpost Feature Update: A New Look, Better Templates, and More

Outpost product update

Earlier this year, we launched Outpost to help your team collaborate on email—all in one shared inbox. Since then, we’ve received a lot of great feedback from businesses who are using Outpost.

Based on that feedback, we’ve made a few changes to make Outpost an even better tool for teams.

A brand-new look and layout

We’ve completely redesigned the look and layout of Outpost. This new design is a key first step toward supporting a mobile version of Outpost. In the not-so-distant future, you’ll be able to manage email in Outpost from your phone or tablet.

We also chose a more neutral color scheme so that your team can use a wide variety of colors with our newest feature: tags (more on that in a moment).

A few things that will change the way you use Outpost:

Archive instead of Resolve: The “Resolved” button has been changed to an “Archive” button, and your “Resolved” folder is now titled “Archived.”

The Notes and History window can be collapsed, so you have more room to view your conversations.

Settings moved: We’ve moved access to your settings from the bottom left to the top right of the app—look for the gear icon.

Templates now live in Settings. That’s where you can create new templates or edit saved ones, though you’ll still be able to easily apply a template right within the email message you’re working on.  Keep reading for another exciting template update.

Tags to keep things organized

In this update, we added message tags to help your team keep email organized and easy to find—they work just like folders. You can create an unlimited number of tags to categorize your conversations based on what’s most relevant for your team.

Once you’ve tagged conversations, it’s easy to filter by tag so you can see any conversation associated with a tag—no matter who sent a reply or where the conversation is located.

Outpost product update

Custom fields in templates

To help make templates even more useful (and time-saving) for your team, we’ve added custom fields to our templates. Custom fields help you identify words or phrases in your message as fields that will need to be customized each time—like {FirstName}, {Company}, or {InvoiceNumber}, so you’re less likely to overlook adding those custom details that can make a big difference to your customers.

(You’ll find more details on how to add these custom fields in a Help Desk article that’s coming soon.)

When you add a template to the message you’re working on, Outpost will prompt you to fill in those fields. Custom fields make it easy for your team to customize responses quickly, while keeping your messages personal and professional.

Outpost product update

See who’s logged in right now

Finally, we’ve added a status indicator to show who’s online and logged in to Outpost—so you know who’s currently available to help manage conversations.

This is especially helpful when team members are on vacation or out of the office, so you can avoid assigning emails to team members who aren’t available to respond.

Outpost product update

What’s the same?

Outpost still offers the same great set of features: you can connect unlimited mailboxes, invite your team members, use assignments and notes to collaborate on email responses, and save templates so you can respond quickly to customers.

If you haven’t tried Outpost yet, you can start using it for free. Check it out, and learn how you can team up on email.

Posted in: Outpost Product Updates

Jonathan Michael

Jonathan Michael

Jonathan is the Engagement Marketing Manager for Palo Alto Software, and has spent the last 9 years developing and implementing digital marketing strategies. During that time, he has learned that empathy and authenticity are strengths by which companies can effectively engage with individuals at every point throughout the customer journey.

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