Outpost Customer Stories
GroceryHero Canada Fights COVID-19
“Day one: there’s no training, there’s no adjustment to the process or how we think or work — Outpost’s just going to work.”
– Hemanth Soni, Co-Founder, GroceryHero Canada
Thanks to their Outpost shared inbox, GroceryHero Canada has been able to scale up a free grocery delivery service for frontline medical professionals.
Read the GroceryHero case study »
EMR Vacation Rentals Saves 40 Hours a Month
“With Outpost, we’re looking at a good 40 hours per month that’s been saved so we can focus on more important things.”
– Blake Mackenzie, General Manager, EMR Vacation Rentals
Thanks to their Outpost shared inbox, EMR Vacation Rentals has been able to increase their bookings, improve email productivity, and realize higher customer satisfaction.
Read the EMR Vacation Rentals case study »
23ZERO Reduces Email Response Time to Less Than 20 Minutes
“We’ve recommended Outpost to several other companies because I know we weren’t the only ones with this problem. There are other teams out there that don’t realize that there’s a solution like Outpost.”
– Justin Dowey, Business Development Manager, 23ZERO
23ZERO needed an email tool that provided both a unified inbox for email marketing and customer service, as well as distinct user accounts to collaborate together and improve visibility.
Read the 23ZERO case study »
St. Vincent de Paul Gets Rid of Team Email Bottlenecks
“Being able to have multiple people access one inbox and keep things moving along has been huge for our nonprofit—it literally saves lives.”
– Ashley Hensley, St. Vincent de Paul Society of Lane County
With Outpost, the St. Vincent de Paul team has been able to reduce email response times by up to two days, have increased their team’s productivity, and are able to maintain more consistent language in their email responses.
Read the St. Vincent de Paul case study »
What other teams love about Outpost:
“I love Outpost for the ease of management of incoming main for support and the ease of communication between employees. Support is 100% amazing and timely.”
– Joseph Clough, Owner, JosephClough.com
“Outpost has completely changed the way we manage our customer service department. The number of emails sent within our company is less than 10% of what it used to be! It was very simple to train my team up on this software. It is highly intuitive and took no time at all to roll it out.”
– Robert C., Head of Technology, The Music Bus
“I like that Outpost is very easy to use, you can set up your email accounts really quickly, and it is modeled to look exactly like a regular email box, which is great.”
– Amber M., Director of Customer Service, The Alternative Daily
“Multiple users can work in Outpost without stepping on each other, as updates happen real-time and working notes can be attached to the emails. The Outpost team continues to add features and take customer feedback. It’s working great for us!”
– Andy S., Owner, EZ Repair Hotline
“We have recognized a huge value in the ability to assign and manage our external correspondence. In addition, the email templates increase efficiency, quality assurance, and consistency. We have been very pleased with Outpost!”
– Christina V., Director of Customer Service, ENSTAR
“The Notes, Tags, and Forwarding rules have allowed us to get our response game to the next level and has enabled us to build advanced processes for follow-up and data tracking purposes.”
– Daniel E., Forris Solutions
“It’s easy for us to see new inquiries, assign certain emails to specific team members, and recover previous communication with customers following up. Outpost is especially helpful when you have several different email addresses that are all being monitored by the same team.”
– Dorathea G., Director of Customer Service, RawRev
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