Posted by
Outpost is built to make your team more collaborative and productive with email and is cheaper than most of Zendesk’s pricing plans. Here’s why Outpost is a great Zendesk Inbox alternative, and how it can help your customer service team.
Posted by
Your ability to fulfill orders or respond to questions and problems in a timely manner directly impacts your reputation, reviews, and new or repeat business. Here’s how Outpost’s new Analytics feature can help you and your team respond to emails more efficiently.
Posted by
It’s tempting to use a free, personal email account for your business. But the truth is: Personal emails just don’t look professional. Here’s an overview of Gmail for business (and whether or not it’s worth it), plus alternatives to Gmail.
Posted by
Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances. Here’s how to write a thank you email—and when saying “thank you” via email isn’t the right tactic at all.
Posted by
You don’t have to offer support over multiple channels to provide great customer service. If you want to prioritize efficiency, personal service, and good communication with your customers, start with email.
Posted by
We spend a lot of time on email at work. But what about all the time you spend digging through messages that don’t matter? Here’s how to deal with spam email at work, and reduce the amount of time you spend dealing with spam and unwanted email.
Posted by
You’re writing an important email to your boss, and it has to be good. You want the subject of your email to be taken seriously. You want a quick response. And, you want to approach the subject with the right amount of professionalism. Here’s how to write an email to your boss that hits these notes.
Posted by
If your company uses more than one shared inbox or shared email address—and most companies do—then email problems can multiply. Unless, of course, you have a tool (like Outpost) to help you make sense of your shared email. Here are five ways you can use Outpost to make managing email easier and more transparent.
Posted by
You open your inbox some perfectly pleasant Monday morning to the rudest message you’ve ever read from an angry customer. What should you do? How should you respond to rude emails from angry customers? Here’s what we’ve learned.
Posted by
Can you come back from an email mistake and unsend an email? The short answer? Sometimes. The longer answer? There are several things you can do before sending an email that can lessen the likelihood of email missteps in the first place, as well as tools to help you unsend an email after the fact.