Posts Categorized: Customer Service Remove Filter

Why Vacation Rental Businesses Should Use a Shared Inbox

Whether you’re managing one or two vacation rental properties, or a few hundred, it can be hard to stay on top of communications and property needs. Here are our best vacation rental tips for owners, and why a shared inbox will help you with vacation rental management.

You Had Me at Hello: The Best Email Greetings for Customers

A great email has a lot of moving parts. The first one you’ll encounter? How to begin your email. What email greeting is most appropriate when responding to a customer query, sending requested information, or reaching out with a marketing message? Here’s how to determine the best email greetings for your business.

How to Write a Thank You Email

Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances. Here’s how to write a thank you email—and when saying “thank you” via email isn’t the right tactic at all.

Providing Big Business Customer Service as a Startup

Providing great customer service and a positive overall customer experience is one competitive advantage that could separate you from the masses. And, guess what? You don’t need a massive budget or unlimited resources to accomplish it.