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The Best Out of Office Messages—From Professional to Funny
An out of office reply lets you leave your email behind when you leave the office. Here are some of the best out of office messages, with templates.
Posts Categorized: Customer Service Remove Filter
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Why Vacation Rental Businesses Should Use a Shared Inbox
Whether you’re managing one or two vacation rental properties, or a few hundred, it can be hard to stay on top of communications and property needs. Here are our best vacation rental tips for owners, and why a shared inbox will help you with vacation rental management.
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How to Profitably Sell More Auto Parts on Amazon and eBay in 2019
How do you become an Amazon or eBay top seller and build a profitable business? To be successful, you need the right tools to grow and scale. Here’s how to grow your marketplace sales business on Amazon and eBay if you’re an auto parts reseller.
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How to Improve Your Customer Service Using Radical Candor
Customer service teams deal with difficult, sometimes emotional situations. That’s where a good dose of internal radical candor can strengthen your team communication and improve service.
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You Had Me at Hello: The Best Email Greetings for Customers
A great email has a lot of moving parts. The first one you’ll encounter? How to begin your email. What email greeting is most appropriate when responding to a customer query, sending requested information, or reaching out with a marketing message? Here’s how to determine the best email greetings for your business.
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How to Write a Thank You Email
Sending a thank you email should be simple, right? It can be, but thanking customers and colleagues through email has some nuances. Here’s how to write a thank you email—and when saying “thank you” via email isn’t the right tactic at all.
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How to Make Email Your Best Customer Service Tool
You don’t have to offer support over multiple channels to provide great customer service. If you want to prioritize efficiency, personal service, and good communication with your customers, start with email.
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How to Respond to Rude Emails From Angry Customers
You open your inbox some perfectly pleasant Monday morning to the rudest message you’ve ever read from an angry customer. What should you do? How should you respond to rude emails from angry customers? Here’s what we’ve learned.
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How to Reduce Customer Service Email Response Times to One Hour or Less
Email response times for your own inbox can be tough enough to tame, but a bigger challenge awaits. Your organization can no longer rely on the “ole good enough” customer service email reply time standard of 24 hours.
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Providing Big Business Customer Service as a Startup
Providing great customer service and a positive overall customer experience is one competitive advantage that could separate you from the masses. And, guess what? You don’t need a massive budget or unlimited resources to accomplish it.