Posted by
Generic Shopify email addresses, like info@, are great for teams managing multiple inboxes. But which ones should you use? Read our study to find out.
Posted by
Email is one of the best ways to communicate with customers—but it’s important to get it right. Here’s how to send great emails that keep customers happy.
Posted by
Are you looking to add live chat to your business’s customer support touchpoints, but don’t want a full-stack, high-dollar, does-more-than-you-need customer service solution? You’ve come to the right place.
Posted by
What do real customer service experts say you should do to increase customer satisfaction and loyalty? Here’s what they told us.
Posted by
Improving customer service isn’t just a feel-good thing. Happy customers drive revenue. Conversely, bad service can decrease profits.
Posted by
The contact us page on your business’s website should convert 100 percent of visitors, meaning that visitors should be able to easily get in touch or find information about your company.
Posted by
Customer appreciation creates customer loyalty—so if your customers don’t feel appreciated, they may do business elsewhere. Here are 6 ways to show that you care about your customers.
Posted by
Collecting customer feedback helps ensure that your current customers are happy—and can help attract new customers. Here’s how to get the feedback you need.
Posted by
Should you have an autoresponder for your business? They can be a great customer service tool—but it’s important to avoid several key pitfalls.
Posted by
When your customers email you with a question or issue, presenting a clear, quick, and unified response is important. Here’s how collision alerts can help.