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How (and Why) to Warm Up Your Emails
Most of us write business emails in a style that sounds a lot less friendly than we might realize. Here’s how to warm up your customer email communication.
Posts Categorized: Customer Service Remove Filter
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How to Respond to Rude Emails From Angry Customers
Rude emails are an unfortunate part of online customer service. Learn how to respond and turn angry customers into your best advocates with our proven tips.
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5 Ways to Make Email Your Best Customer Service Tool
You don’t need multiple channels to provide great customer service. Prioritize efficiency, personal service, and solid communication by starting with email.
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CRM or Shared Inbox — What’s the Best Solution?
CRMs are a great tool for teams looking to juggle multiple communications channels and clients, but is it right for your business? Read on to find out.
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How to Make Your Online Store More Profitable in 2020
Are you struggling to grow your online marketplace? Check out our proven tips to help you turn your business from minimal margins to a top seller.
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5 Nonprofit Communications Tips For Times of Crisis
For nonprofits, effective communication in a crisis is crucial. Not only to encourage those that rely on your services but for donors, employees and other nonprofits as well. Here are five communication tips to assure you are putting your best foot forward.
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How Remote Teams Can Excel with a Shared Inbox
If your team is struggling to manage shared email addresses when working remotely, a shared inbox solution can help you improve communication and eficiency.
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How a Shared Inbox Saves 40 Hours a Month for This Vacation Rental Company
See how EMR Vacation Rentals increased bookings, improved email productivity, and realized higher customer satisfaction—thanks to the Outpost shared inbox.
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What Generic Email Address Should Your Shopify Store Use? We Analyzed Over 100,000 Stores to Find Out
Generic Shopify email addresses, like info@, are great for teams managing multiple inboxes. But which ones should you use? Read our study to find out.
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6 Steps to Writing a Professional Email Response
Email is one of the best ways to communicate with customers—but it’s important to get it right. Here’s how to send great emails that keep customers happy.