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12 Customer Satisfaction Quotes from Experts
What do real customer service experts say you should do to increase customer satisfaction and loyalty? Here’s what they told us.
Vanessa Salvia
Vanessa Salvia is an experienced writer and marketing strategist who enjoys helping businesses and the people who run them learn, grow, and succeed. See more of her work at Sage Media and Marketing.Outpost Posts Written By Vanessa Salvia
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6 Ways to Show Customer Appreciation
Customer appreciation creates customer loyalty—so if your customers don’t feel appreciated, they may do business elsewhere. Here are 6 ways to show that you care about your customers.
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Top 10 Ways to Collect Valuable Customer Feedback
Collecting customer feedback helps ensure that your current customers are happy—and can help attract new customers. Here’s how to get the feedback you need.
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10 Delegation Skills That Will Help Your Business Grow Faster
Finding tools and developing skills that increase efficiency is one of the keys to growth. Learning effective delegation skills is a great place to start.
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Why Your Team Needs Email Collision Alerts
When your customers email you with a question or issue, presenting a clear, quick, and unified response is important. Here’s how collision alerts can help.
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Your Business Got a Bad Review—Here’s What to Do Next
Even the best business will receive a bad review at some point. What matters is not that you received a bad review, but how you and your team respond.
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How to Make the Most of Your Customers’ Feedback
Taking the time to listen to customer feedback and improve can be the step that turns good businesses into great businesses.
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Managing Up: How to Get Your Team on Board With New Technology
Any time you want to adopt new technologies or tools for your business or team, how you go about getting your team on board can make or break your success. First, it’s about helping management understand why a new tool is worth the investment. Then, it’s about getting your team on board.
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Is Your Email HIPAA Compliant?
Healthcare providers are increasingly being asked by patients to use email to communicate. For doctors and patients, email communication and collaboration can not only be allowed but encouraged, as long as you know the rules and your email tool follows them. Here’s what you need to know to be HIPAA compliant.