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5 Customer Service Metrics You Should Track
Knowing key customer service metrics will improve your team’s performance. Learn what to track and how to build a better customer experience.
Noah Parsons
Before joining Palo Alto Software, Noah Parsons was an early Internet marketing and product expert in the Silicon Valley. He joined Yahoo! in 1996 as one of its first 101 employees and become Producer of the Yahoo! Employment property as part of the Yahoo! Classifieds team before leaving to serve as Director of Production at Epinions.com. He is a graduate of Princeton University. Noah devotes most of his free time to his three young sons. In the winter you'll find him giving them lessons on the ski slopes, and in summer they're usually involved in a variety of outdoor pursuits. Noah is currently the COO at Palo Alto Software, makers of Outpost and the online business plan app LivePlan, and content curator and creator of the Emergent Newsletter.Outpost Posts Written By Noah Parsons
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How to Use the 4D Method to Better Manage Your Email
For email to work, it has to be a manageable and productive tool. One of the best ways to get your inbox under control is with the 4D method. Here’s how.
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How to Organize Your Inbox With Tags
Email tags and labels are far superior to using a folder system to organize your emails. Learn how to make the most of tags and reclaim your inbox.
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CRM or Shared Inbox — What’s the Best Solution?
CRMs are a great tool for teams looking to juggle multiple communications channels and clients, but is it right for your business? Read on to find out.
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Shared Inbox Vs Distribution List— What’s Right for Your Team?
Distribution lists and shared inboxes are both useful email tools. We’ll help you decide which is right for you to help you manage your email better.
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How to Use Shared Inbox Rules to save time and get organized
Learn how to use rules in your shared inbox to automatically organize your email, assign emails for follow-up, and send the right reply to the right person.
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How to Get the Most Out of a Shared Email Account
A shared mailbox, or shared email account, allows your team to work in a single inbox at the same time, sending and receiving emails from the same email address. This is great for companies that need to answer customer emails and want to publish email addresses like info@ or sales@ on their websites.
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How to set up a Google Groups Collaborative Inbox + Pro Tips
Improve your ability to used shared email with our guide on how to set up a Google Groups collaborative inbox. Upgrade your teams’ productivity today.
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Gmail Shared Inbox: Your Sharing Options Explained
Most businesses have at least one group email address like info@mycompany.com and sharing that Gmail inbox with multiple employees can help ensure that customers always get a timely response. While Google itself doesn’t offer an official way to create a shared inbox in Gmail, you have a few options to solve the problem of managing your team email.
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Introducing Outpost: The Best Way to Tame Your Company Email
There’s a better way to handle your customer email. We created Outpost to help you manage your company email better, and we want you to be the first to try it out.
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