Author Guidelines

Kateri Kosta

Kateri is the managing editor of Bplans, the LivePlan blog, and the Outpost blog. She is fascinated by the intersection of words (and the humans that use them) and tech and startup culture.

Outpost Posts Written By Kateri Kosta

Posted April 17, 2019 by Kateri Kosta

Getting Started With Outpost: Frequently Asked Questions

If you’re using Outpost for the first time, you might have some questions. Like what exactly is a shared inbox tool? We’ve got you covered. Here are our top 9 frequently asked questions.

Posted January 24, 2018 by Kateri Kosta

Is Email Broken?

Is email broken? Or, is the way we use email what needs fixing? At Outpost, we think email is a great tool—but we also think we can improve how we use it.

Posted January 3, 2018 by Kateri Kosta

What to Read and Watch for 10x Better Communication with Customers in 2018

Looking to improve your customer service skills in 2018? Here’s what small business owners and busy teams should read and watch this year to maximize the quality of their interactions with customers.

Posted November 22, 2017 by Kateri Kosta

Five Tips For a Better Thank You

Are you thanking your customers, and showing that you truly appreciate them? Take the opportunity to look at your company’s culture of gratitude.

Posted November 8, 2017 by Kateri Kosta

When you read the Outpost blog, you can expect tested advice from our customer advocacy team (they’re the best you’ll find and we have the data to prove it) and other experts who understand the challenges that growing businesses face every day.