Jonathan Michael

Jonathan is the Engagement Marketing Manager for Palo Alto Software, and has spent the last 9 years developing and implementing digital marketing strategies. During that time, he has learned that empathy and authenticity are strengths by which companies can effectively engage with individuals at every point throughout the customer journey.

Outpost Posts Written By Jonathan Michael

Posted August 7, 2019 by Jonathan Michael

Advanced Search: The Quickest, Easiest Way to Find an Email

Until now, no modern email client has figured out how to let you search through all your inboxes to find emails. So, we built our Advanced Search feature in Outpost.

Posted May 1, 2019 by Jonathan Michael

Save Time on Email With Outpost’s Routing Rules

Outpost’s new routing rules feature offers huge time savings when it comes to email management, so you can cut down on those repetitive tasks and focus on quicker, better replies to your prospects and customers—and a better overall customer experience.

Posted March 13, 2019 by Jonathan Michael

Outpost Is Now Compatible With All Email Providers

Up until now, you’ve only been able to use Outpost with Gmail, G Suite, or Office 365 email accounts. Our newest update has made Outpost available to any team using any email service provider. It’s an exciting new development, and we can’t wait to see your team use Outpost to manage your shared inboxes.

Posted February 6, 2019 by Jonathan Michael

Outpost: A Zendesk Inbox Alternative

Outpost is built to make your team more collaborative and productive with email and is cheaper than most of Zendesk’s pricing plans. Here’s why Outpost is a great Zendesk Inbox alternative, and how it can help your customer service team.

Posted January 30, 2019 by Jonathan Michael

Email Response Time: The New Analytics Feature in Outpost

Your ability to fulfill orders or respond to questions and problems in a timely manner directly impacts your reputation, reviews, and new or repeat business. Here’s how Outpost’s new Analytics feature can help you and your team respond to emails more efficiently.

Posted December 12, 2018 by Jonathan Michael

Outpost Feature Update: A New Look, Better Templates, and More

Earlier this year, we launched Outpost to help your team collaborate on email—all in one shared inbox. We’ve just redesigned the look and layout of Outpost, and we’re excited to share the updates with you.

Posted December 6, 2017 by Jonathan Michael

Master These 6 Steps Before You Send Your Next Email

Email is one of the best ways to communicate with customers—but it’s important to get it right. Here’s how to send great emails that keep customers happy.