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Gretchen Bourland

Gretchen is part of the customer advocacy team at Palo Alto Software. She has a wide range of experience in service and support roles, and loves the opportunity to help people work through their questions and challenges.

Outpost Posts Written By Gretchen Bourland

Posted December 27, 2017 by Gretchen Bourland

To Template or Not to Template: Streamlining Email the Right Way

Email templates can be a great tool to help streamline your responses to customers—but they can also cause communication problems. Here’s how to use them correctly to help improve your customer response process.