Diane Gilleland

Diane Gilleland

Diane Gilleland makes learning content for small businesses and creatives.

Outpost Posts Written By Diane Gilleland

5 Tips for Managing Your Shared Mailbox Like a Pro With Outpost

If your company uses more than one shared mailbox or team email address—and most companies do—then email problems can multiply. Unless, of course, you have a collaborative email tool (like Outpost) to help you make sense of things. Here are five ways you can use Outpost to make managing email easier and more transparent.

Putting Empathy Back Into Email

Email customer service has its benefits—but the downside is it can come off as lacking empathy. Here’s how to make your email communication with customers more empathetic.

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