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What is a shared mailbox? A shared mailbox, or shared email account, allows your team to work in a single inbox at the same time, sending and receiving emails from the same email address. This is great for companies that need to answer customer emails and want to publish email addresses like info@ or sales@… Read more »
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Coronavirus and the need for social distancing are having a major impact on the global workforce. If you’re one of the many companies asking your employees to work from home until the dust settles, then it’s important to make sure it’s a smooth transition. There are several considerations you want to make, including equipment needs,… Read more »
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Generic Shopify email addresses, like info@, are great for teams managing multiple inboxes. But which ones should you use? Read our study to find out.
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If you’re trying to share Gmail for a team email like info@ or support@, a Google Groups collaborative inbox can help solve that problem. With a collaborative inbox in Google Groups, you can assign emails to team members, just like a task. And, just like tasks, you can “resolve” emails when they are complete. Using… Read more »
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Most businesses have at least one group email address like info@mycompany.com and sharing that Gmail inbox with multiple employees can help ensure that customers always get a timely response. While Google itself doesn’t offer an official way to create a shared inbox in Gmail, you have a few options to solve the problem of managing… Read more »
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Find out how one nonprofit organization increased their productivity and reduced email response times by up to two days with Outpost.
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Email is one of the best ways to communicate with customers—but it’s important to get it right. Here’s how to send great emails that keep customers happy.
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Setting up a few specific inboxes is the first step to getting organized and delegating email tasks with confidence. Here’s how to create a shared inbox system that works for your business, and makes you more productive.
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Are you looking to add live chat to your business’s customer support touchpoints, but don’t want a full-stack, high-dollar, does-more-than-you-need customer service solution? You’ve come to the right place.
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If you or your team use Thunderbird, Mozilla’s desktop email client, you might be interested in creating a unified inbox to manage multiple email addresses in a clean, organized view.