Outpost Blog

Customer Service Email Management Software Options

The 4 Best Customer Service Email Management Software Options

You need to manage email as a group through dedicated customer service email management software. But, there are a lot of options—so here's how to choose one that's right for your business.

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How to End Business Emails Professionally With Examples

How should you be ending your business emails? Do your sign-offs and closing statements matter? Here's why they do and how to write…

How to Answer Emails Professionally in 6 Easy Steps

Email is one of the best ways to communicate with customers—it's important to get it right. Here's how to send a professional email…

The Best Email Greetings to Use at Work

What’s the best way to open an email to the people you work with? Here are 8 questions to help you identify the best email greeting…

Free Download: How to Make Email Your Best Customer Service Tool

Get our free eBook so you can build a rockstar team that delights customers every time.

How to Quickly Send High-Quality Replies to Customer Emails — On-Demand Webinar

Learn how to turn email into a fast, easy and high-quality customer service tool with Outpost. Read the transcript or watch the…

How to Write an Effective Apology Email — 2021 Email Response Guide

Mistakes happen. Sooner or later, you will have to send a solid apology email. Here's how to write one, and a template to get you…

How to Write an Effective Out of Office Message + Examples

A well-written out-of-office reply is vital to keep customers informed. Learn to write an effective out-of-office email with these…

9 Tips for Resolving Work Conflicts Through Email

Conflict is bound to happen even in the most collaborative workplace. Learn how to mitigate, manage and resolve conflict using email.