Posted July 30, 2020 by Jonathan Michael

How This Accounting Firm Simplified Email and Increased Efficiency With Outpost

Learn how this online accounting firm turned email into their strongest productivity, collaboration and onboarding tool with Outpost.

Posted July 23, 2020 by Noah Parsons

How to Organize Your Inbox With Tags

Email tags and labels are far superior to using a folder system to organize your emails. Learn how to make the most of tags and reclaim your inbox.

Posted July 16, 2020 by Diane Gilleland

How (and Why) to Warm Up Your Emails

Most of us write business emails in a style that sounds a lot less friendly than we might realize. Here’s how to warm up your customer email communication.

Posted July 9, 2020 by Anthony St. Clair

Sharing Passwords Hurts Your Business—Do This Instead

Sharing passwords can hurt your business and puts your operation at risk. Here’s a better way to collaborate via email without sharing email passwords.

Posted July 2, 2020 by Anthony St. Clair

How to Respond to Rude Emails From Angry Customers

Rude emails are an unfortunate part of online customer service. Learn how to respond and turn angry customers into your best advocates with our proven tips.

Posted June 26, 2020 by Diane Gilleland

5 Ways to Make Email Your Best Customer Service Tool

You don’t need multiple channels to provide great customer service. Prioritize efficiency, personal service, and solid communication by starting with email.

Posted June 19, 2020 by Anthony St. Clair

How to Clean Up Your Inbox in Under an Hour

Your inbox is a mess. That’s okay—because, in an hour or less, your email accounts are going to be in much better shape. Here’s how to do it.

Posted June 11, 2020 by Noah Parsons

CRM or Shared Inbox — What’s the Best Solution?

CRMs are a great tool for teams looking to juggle multiple communications channels and clients, but is it right for your business? Read on to find out.

Posted May 21, 2020 by Andrew Deen

10 Skills Every Project Manager Should Have in 2020

Being a project manager means balancing a diverse set of skills, people and stakeholders. Find out what skills you need to be a successful manager in 2020.

Posted May 13, 2020 by Jonathan Michael

How GroceryHero Canada fights COVID-19 with Outpost

GroceryHero Canada was growing rapidly, and needed to quickly solve the pain of a high-volume inbox and confusing email threads. They turned to Outpost, and immediately found what they were looking for: a shared inbox that helped them focus on email and improve team collaboration. Before Outpost: With Outpost: Too many confusing email threads Disorganized… Read more »