Outpost is an easy–to–use team inbox solution, created by Palo Alto Software. Since 1988, we've been empowering small businesses around the world with the tools they need to be successful.
We developed Outpost as the antidote to one of our own struggles. Managing group inboxes like firstname.lastname@example.org and email@example.com is full of communication pitfalls. Lost messages, inconsistencies, and slow responses are just a few of the challenges teams face when multiple people are responding (or not responding) to messages in shared accounts. To solve these problems, we built the original shared email solution, Email Center Pro, back in 2008.
We needed something that would allow our team to work in all those inboxes together in real time—without stepping on anyone's toes, and without letting anything slip through the cracks. It needed to be simple and reliable.
Email Center Pro turned out to be a win for our own team at Palo Alto Software, but it was also useful to a lot of other businesses who had similar pain points around how their teams managed email. It was actually our first software as a service (SaaS) product, though soon after we developed LivePlan, a leading business planning and performance tracking tool, that has been used by over 850,000 entrepreneurs.